Terms of Service
Last Updated: January 2025
1. PREAMBLE
1.1. This User Agreement for BanksBee Bank services (hereinafter – the 'Agreement') is a contract between the Client (referred to as 'You') on one side and BanksBee Bank, legal name ALJ Holding SA, a Switzerland company having its registered office at Avenue Industrielle 12, 1227 Carouge GE, Switzerland.
2. ABOUT BanksBee
2.1. BanksBee is a trading name of ALJ Holding SA.
2.2. BanksBee is an electronic wallet service that allows you to keep and exchange virtual currencies, accept payments, transfer money, pay for various services.
2.3. BanksBee support many virtual currencies: BanksBee USD, BanksBee EUR, BanksBee RUB, BanksBee BTC, BanksBee ETH, BanksBee LTC, BanksBee BCH, BanksBee USDT.
3. SCOPE OF THIS AGREEMENT
3.1. This Agreement governs your use of all BanksBee services, the opening, use and closure of your BanksBee Account and other related payment services as referred to herein. Together with our AML / KYC and Privacy Policy and any other terms and conditions referred to in this Agreement, they constitute the agreement between you and us.
3.2. For the use of additional services you may have to accept additional terms and conditions as notified to you when you are ordering or using such services.
3.3. Before you can use any BanksBee Services you are required to:
3.3.1. Read this Agreement and tick the box confirming that you accept all of the terms and conditions contained in this Agreement and the agreements on the 'User Agreements' page including 'Liability of the Customer', 'Other provisions', 'Order of interaction in a controversial and extreme situations', 'Other provisions and risks related to force majeure', 'Annex No1 to the public offer for access to BanksBee System services', 'Return policy', 'How to close an account';
3.3.2. Provide us with such information, documentation, and photographs and as we may reasonably request to comply with our regulatory obligations and in accordance with our AML / KYC policy.
4. OPENING OF ACCOUNT
4.1. Your BanksBee Account is an e-wallet which enables you to send and receive payments.
4.2. In order to use our services you must first open a BanksBee Account by registering your details on our Website and provide required documents and information prompted.
4.3. If you are an individual, you must be 14 years or older to use our services and by opening a BanksBee Account you declare that you are 14 years or older.
4.4. You may only open a BanksBee Account if it is legal to do so in your country of residence. By opening a BanksBee Account you represent and warrant to us that your opening of a BanksBee Account does not violate any laws or regulations applicable to you. You shall pay us the amount of any losses we incur in connection with your breach of this section.
4.5. We are required by law to carry out all necessary security and customer due diligence checks on you (including any parties involved in your transaction for example, your recipient) in order to provide any BanksBee Services to you. You agree to comply with any request from us for further information and provide such information in a format acceptable to us. In addition, you agree that we may make, directly or through any third party, any inquiries we consider necessary to validate the information you provided to us, including checking commercial databases or credit reports. You authorise us to obtain one or more of your credit reports, from time to time, to establish, update, or renew your BanksBee Account with us or in the event of a dispute relating to this Agreement and activity under your BanksBee Account.
4.6. All information you provide to us must be complete, accurate and truthful at all times. You must update this information whenever it changes. We cannot be responsible for any financial loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information and/or provide additional supporting documents.
5. CLOSURE OF ACCOUNT
5.1. You may close your BanksBee Account at any time by contacting the Support Team on the web-page or applying for the account closure in the SUPPORT section of your account. You should state the reason for such closure.
5.2. If your BanksBee Account holds a balance at the time of its closure, we will ask you to withdraw your money within 30 days to your card, during which your BanksBee Account will be accessible for the purpose of withdrawing the remaining balance only. After the expiry of this period you will not be able to access your BanksBee Account but you may withdraw any remaining money by contacting Support Team and requesting that the money is sent to you in a manner that is reasonably acceptable for us.
5.3. If you want to access your BanksBee Transaction History after the closure of your BanksBee Account, you will need to contact the Support Team and request the information. You may do so for a period of 1 year from the date of closure of your BanksBee Account.
5.4. We reserve the right to carry out any necessary money laundering, terrorism financing, fraud or other illegal activity checks before authorising any withdrawal of your money, including in relation to returning any money to you after you have closed your BanksBee Account.
6. VERIFICATION OF IDENTITY
6.1. You agree to cooperate with all requests made by us in connection with your BanksBee Account, to identify or authenticate your identity or validate your funding sources or BanksBee Transactions.
6.2. This may include, but not limited to, asking you for further information that will allow us to reasonably identify you, including requiring you to take steps to confirm ownership of your phone number or payment instruments or verifying your information against third party databases or through other sources.
6.3. We reserve the right to close, suspend, or limit access to your BanksBee Account in the event we are unable to obtain, verify such information or you do not comply with our requests under the Clause of this Agreement.
6.4. For the account personalization we request an identity document – national ID card, internal passport, international passport, driving license. We also accept residence permit. Identity documents of unrecognized states are not accepted. The Support Team may require a photo of a User's identity document next to his / her face to ensure the authenticity of documents.
6.5. We need a document proving a User's address for the account personalization as well. A document must contain a User's name, full current residential address, date of issue within the last 90 days, a bar code / QR code or stamp. A bank account / bank card statement, utility bills (water / gas / electricity), phone / internet / television bills are accepted if they meet all the requirements. We accept address / residence certificates.
6.6. Video verification might also be needed in case of doubting the authenticity of documents. For the video verification we ask a User to provide us with his / her Skype login and time convenient for the call. At the stated time the Support Team contacts the User.
6.7. When all documents satisfy all the requirements a User's account status is changed from registered to verified.
6.8. The Support Team may deny the account in personalization due to BanksBee internal policy. We have a list of countries whose representatives cannot pass the personalization process.
6.9. Account personalization is unavailable for Users under 14 years old.
7. BanksBee SERVICES
7.1. BanksBee Wallet
BanksBee Wallet allows you to top up/add money to your account, keep money in your account, to pay for, transfer electronic money around the world, make payments, accept payments on your website, use BanksBee Exchange.
7.2. BanksBee Transfers
BanksBee Transfers allow you to send electronic money to your BanksBee Account or from your BanksBee Account to the BanksBee Account of another BanksBee User, to other payment systems, bank cards and mobile phone accounts.
7.3. BanksBee Payments
BanksBee Payments allow you to make payments for services and goods to an external website connected to BanksBee System from your account or another payment system.
7.4. BanksBee Mass Payments
BanksBee Mass Payments is a service allowing to disseminate mass payments automatically to other BanksBee Accounts, cards and various payment systems in many countries around the world.
7.5. BanksBee Merchants
BanksBee Merchants is a service allowing any company having an Internet website to accept payments from BanksBee Accounts and other payment system, which will make it possible for the clients to pay online for various goods and services.
7.6. BanksBee Exchange
BanksBee Exchange allows you by using electronic money in one currency to purchase electronic money in another currency using our Exchange Rates.
7.7. BanksBee Stock Market Exchange
BanksBee Stock Market Exchange allows you to sell or purchase electronic money from another BanksBee User.
8. WITHDRAWING MONEY
8.1. You can request a withdrawal of all or part of the money held in your BanksBee Account at any time.
8.2. Your money may be withdrawn to your bank card by selecting the corresponding method (to the bank card) in the section 'Transfer' of your BanksBee account.
8.3. If you do not want to go through the verification procedure on our website immediately after the successful payment, the withdrawal to the card will be made automatically after 36 hours after the payment.
8.4. Please note that the refund to the card can take from 1 to 30 working days, depending on the bank that issued your card.
9. TOP-UP OF ACCOUNT
9.1. In order to top up your BanksBee Account, you will need to perform a top-up via your bank card or any other method we make available to you from time to time.
10. RESTRICTIONS TO USE SERVICES
10.1. It is not permitted to use BanksBee Services for any illegal purposes, including, but not limited to fraud and money laundering, funding of terrorist organizations.
10.2. It is not permitted to use the BanksBee Services for any activity connected with the following categories of goods and services:
10.2.1. Prescription drugs;
10.2.2. Narcotic, psychotropic and hallucinogenic drugs and other controlled substances;
10.2.3. Tobacco and smoking products;
10.2.4. Precious stones and metals and articles thereof;
10.2.5. Used cosmetics;
10.2.6. Malicious software;
10.2.7. Weapons, firearms and ammunition;
10.2.8. Dangerous and perishable goods;
10.2.9. Personal data of individuals;
10.2.10. Unlawful gambling activities;
10.2.11. Unlawful sexually oriented materials or services;
10.2.12. Counterfeit products;
10.2.13. Any other products prohibited by law.
10.3. BanksBee will report any suspicious activity and cooperate with any relevant law enforcement agency or regulator.
10.4. Failure to comply with the Clause 10 of this Agreement constitutes a material breach of the terms upon which you are permitted to use the BanksBee Services, and may result in our taking all or any of the following actions:
10.4.1. Immediate, temporary or permanent withdrawal of your right to use our website;
10.4.2. Immediate, temporary or permanent removal of any posting or material uploaded by you to our website;
10.4.3. Issue of a warning to you;
10.4.4. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
10.4.5. Further legal action against you; and/or,
10.4.6. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
10.4.7. We exclude liability for actions taken in response to breaches of the Clause 10 The responses described are not limited, and we may take any other action we reasonably deem appropriate.
11. BanksBee TRANSACTION LIMITS
11.1. We reserve the right to impose at our sole discretion BanksBee Transaction Limits, based on criteria determined by us and that does not have to be disclosed.
11.2. You may be able to view some of these BanksBee Transaction Limits by logging onto the BanksBee Account.
12. NO WARRANTY
12.1. The BanksBee Services are provided on an 'as is,' 'as available' basis and without any representation or warranty, whether express, implied or statutory. We, and the officers, directors, agents, joint venturers, employees and suppliers of BanksBee, make no representation or warranty of any kind whatsoever for the services or the content, materials, information and functions made accessible by the BanksBee Services used on or accessed through the BanksBee Services, or for any breach of security associated with the transmission of sensitive information through the BanksBee Services.
13. GENERAL LIABILITY
13.1. You shall solely responsible for the use of the BanksBee Services in compliance with this Agreement and the requirements of the applicable law.
13.2. You shall be solely responsible for taking all measures to ensure the security of transactions carried out through the BanksBee Account in accordance with this Agreement and applicable law.
13.3. You shall be solely liable for all losses arising from your use of anonymous proxy servers, anonymous SOCKS servers, anonymous networks (e.i. 'tor') or another kind of technologies and/or tools that allow anonymous use of BanksBee Services which is strictly prohibited under this Agreement.
13.4. You shall be solely liable for all losses due to malware ('backdoors', 'worms', 'Trojan horses', 'virus', 'rootkits', malicious 'payloads', as well as any other malware) and your lack of knowledge of PC.
13.5. It is your responsibility: (i) to use the BanksBee Services only through legitimate service providers (Internet operators and mobile operators) and methods of communication; (ii) to install the following software on your PC, mobile phone or another device through which you use the BanksBee Services: updated anti-virus software (the last update should be done before you log-in into BanksBee Account), updated versions of Firefox, Opera, Internet Explorer, Google Chrome or another web-browser (or web-application), updated version of the operating system. (iii) to comply with applicable legislation, including anti-money laundering and counter-terrorism financial legislation, personal data protection, tax, banking legislation and currency exchange regulations.
13.6. It is your responsibility to ensure that you log onto the BanksBee Account regularly and regularly review the BanksBee Transaction History, and to promptly report any questions, apparent errors, or unauthorised BanksBee Transactions. Failure to contact us in a timely manner may result in loss of money or important rights.
13.7. It is your responsibility to ensure that your contact information stored on your BanksBee profile is up to date.
13.8. If you fail to notify us without undue delay of any loss of your password or other event that could reasonably be expected to have compromised the security of your BanksBee Account after you have gained knowledge of such event in which case you shall remain liable for losses incurred until you notify us.
13.9. In the case of any incorrect or misdirected payment, we shall take reasonable measures to assist you with tracing and recovering such payments.
13.10. We do not warrant that the BanksBee Services will be uninterrupted or error free. We shall not be liable for any service interruptions or impairments of intermediary services on which we rely for the performance of our obligations hereunder, including, but not limited to, system failures or other interruptions that may affect the receipt, processing, acceptance, completion or settlement of BanksBee Transactions or the BanksBee Services.
13.11. We shall not be liable for any indirect or consequential losses including but not limited to loss of profit, loss of business and loss of reputation. We shall not be liable for any losses arising from our compliance with legal and regulatory requirements.
13.12. Our obligation under this Agreement is limited to providing you with an online e-wallet and related payment services and we are not responsible for the quality, performance, or any consequential results of the products and/or services purchased using the BanksBee Services.
13.13. We shall not be liable for the assessment or payment of any taxes, duties or other charges that arise from your use of the BanksBee Account or services provided in this Agreement.
13.14. Reimbursement. You agree to defend, reimburse or compensate us and hold us harmless from any claim, demand, expenses or costs (including legal fees, fines or penalties) that we incur or suffer due to or arising out of your breach of this Agreement, breach of any applicable law or regulation and/or use of the services. This provision shall survive termination of the relationship between you and us.
14. AMENDMENT TO THE TERMS
14.1. We may unilaterally amend this Agreement at any time by posting a revised version (including the Rates) on our website.
14.2. The revised version will be effective at the time we post it.
14.3. A Client's use of BanksBee Services after any amendments come into force shall be considered as such Client's unconditional acceptance of such amendments.
15. TERMINATION AND SUSPENSION
15.1. BanksBee in its sole discretion may terminate this Agreement or any payment service associated with it at any time, by giving you two months' prior notice. The termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement.
15.2. Each BanksBee Account that remains inactive during 36 months will be automatically closed and this Agreement will be terminated. Fees relating to ongoing management of inactive accounts will also continue to be charged following closure of your BanksBee Account. This provision shall survive termination of the relationship between you and us.
15.3. You may terminate this Agreement at any time by providing us with one month's prior notice, such notice to be provided via email to the Support Team or at the SUPPORT section of your account.
15.4. We may at any time suspend or terminate your BanksBee Account without notice if:
15.4.1. You commit a material breach of any term of this Agreement and (if such breach is remediable) fail to remedy that breach within a period of 30 days after being notified in writing to do so;
15.4.2. You repeatedly breaches any of the terms of this Agreement in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of this Agreement;
15.4.3. You are subject to a bankruptcy, insolvency, winding up or other similar event;
15.4.4. The result of laws, payment scheme rules, regulatory authority rules or guidance or any change in or any introduction thereof (or change in the interpretation or application thereof) means that it is unlawful or contrary to any such law, rules, order or regulations for either of the parties to perform or give effect to any of its obligations hereunder and such obligation cannot be readily severed from this Agreement;
15.4.5. We have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity;
15.4.6. We reasonably suspect your BanksBee Account have been used or is being used without your authorisation or fraudulently; and we shall notify you either prior to the suspension or, if prior notification is not possible under the circumstances, promptly after the suspension unless we are prohibited by law to notify you.
15.5. Termination of this Agreement requires the closing of your BanksBee Account in accordance with Clause 7 BanksBee will deal with your remaining balance in accordance with this Agreement.
16. COMPLAINTS
16.1. Any complaints about us or the services we provide should be addressed to us in the first instance by contacting the Support Team. We send you a complaint acknowledgement by post or by email within 48 hours of receiving your complaint in accordance with our complaints procedure.
16.2. We endeavour to provide you with an answer or resolution to your complaint within 30 days. Should this not be possible due to unforeseen circumstances or lack of information, we will contact you.
17. MISCELLANEOUS
17.1. In order to use other services of BanksBee, you may be requested to accept other Agreements and/or terms and conditions, either with us or with a third party.
17.2. No person other than you shall have any rights under this Agreement.
17.3. Your BanksBee Account is personal to you and you may not assign any rights under this Agreement to any third party.
17.4. Your BanksBee Account is operated in Switzerland and this Agreement shall be governed by and interpreted in accordance with the laws of Switzerland. Any dispute under this Agreement or otherwise in connection with your BanksBee Account shall be brought exclusively in the courts of Switzerland.
17.5. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Agreement, which shall continue to be valid and enforceable to the fullest extent permitted by law.
17.6. The definitions set out Schedule 1 apply to this Agreement.
SCHEDULE 1 – DEFINITIONS
"Account" or "BanksBee Account" means an e-wallet in BanksBee System which enables the BanksBee User to send and receive payments.
"BanksBee Exchange" means a service that allows you by using electronic money in one currency to purchase electronic money in another currency using our Exchange Rates.
"BanksBee Mass Payments" means a service that allows you to disseminate mass payments to other BanksBee Accounts, cards and various payment systems in many countries of the world automatically.
"BanksBee Merchant" means a service allowing any company having own website on the Internet to conclude a contract for 'accepting payments' from BanksBee, which will make it possible to the clients to pay online for various goods and services.
"BanksBee Payment System", "BanksBee System" or "BanksBee PS" or "PS" means a web-based Platform, operated by us, which end-users may use as a gateway in order to enroll and gain access to their BanksBee Account.
"BanksBee Payments" means a service that allows you to make payments for services and goods to an external website connected to BanksBee System from your account or another payment system.
"BanksBee Services" mean payment system services including BanksBee Wallet, BanksBee Transfers, BanksBee Payments, BanksBee Mass Payments, BanksBee Merchant, BanksBee Exchange and any other services.
"BanksBee Stock Market Exchange" means a service that allows you to sell or purchase electronic money from another BanksBee User.
"BanksBee Transaction" means any transaction made by BanksBee User through BanksBee System.
"BanksBee Transfers" means a service of instant electronic payments all over the world.
"BanksBee User" or "Client" means a natural or legal person which is an acceptable client of the BanksBee Payment System.